Kastle Fireplace Ltd

On a dreary Saturday afternoon in early October 2016, my wife and I visited Kastle looking for a new gas fireplace insert. We were greeted by the owner Doug Davie, a very friendly and enthusiastic gentleman. He showed us the Valor Legend G3, on sale at the time, and explained that Kastle has a custom model which has an "all-in price" that has basic black trim, black doors, black background, and logset. Other stores were quoting us extra charges even the most basic trim items! Kastle was many hundreds less than the competition!

A week later, Doug visited our home for a site investigation. He was very patient and understanding with my wife's drywall damage concerns, and explained the best and worst case scenarios. He was also very reasonable with the installation quote for the extra gas piping required as well.

Doug also stressed that his company does not hire subcontractors to perform the installations, and reminded us of the new working at heights training requirements. Essentially, the homeowner is liable if they indirectly hire an untrained subcontractor that falls off their roof -- yes, liable even in a subcontractor relationship! We requested the certificates and names of the staff from Kastle, and received all pertinent information for records right away! These guys are the real deal.

Installation was scheduled a few weeks after. Three gentlemen (same guys on the certificates) showed up on-time at 10 am and took about three hours to complete the work. They were very polite, professional, left the place spotless, and showed us basic operating instructions afterwards.

It's been over a month since the installation was complete, and we are very happy with our gas fireplace. We highly recommend Kastle. They are a solid family business that understands the needs of the customer.