Canada Flooring & Rugs

This is one of the worst experiences I have ever had. The owner is absolutely unwilling to fix the mistakes of his workers and himself. Firstly, I sat down with David to initially discuss the type of carpet I wanted to install. He assured me that the carpet we chose was both durable and would withstand foot traffic, pets etc. After this initial meeting we paid him and we later called him to set up a time to install the carpet as the particular type of carpet was out of stock. At this time we were not given an invoice. The carpet was installed by two men, with one man doing most of the work. This man told us that the carpet was very fragile and that if we want to move furniture etc. we needed to pick it up before moving it as the carpet would pull. We also noticed that many of the seams in the doorways were extremely evident which indicated that the installation was faulty. We then proceeded to contact David to voice our concerns and once again asked him for a copy of the invoice and to come and take a look at the carpet. He refused to provide the invoice but did look at the carpet. He came over with some tools and said that the carpet was very fragile and would need special care. These words were not uttered prior to the installation or during our meeting with him when we originally decided on the carpet. Fast forward approx. 6 months and we have at least 100 pulls in the carpet. We contacted David to ask for his assistance in rectifying this matter whereby he told us that there was nothing he could do and that we needed to contact the manufacturer. During this conversation I again asked for the invoice. He insisted that I had the invoice and refused to provide it. After I sent several emails begging for the invoice he finally provided it. The manufacturer looked at the carpet shortly after and later provided me with a letter stating that there were no defects with the carpet instead explained the existence of a large amount of pulls on vacuuming, walking with rough feet, pets, walking on the carpet with shoes or heels etc. all of which indicated how cheap and fragile this carpet really is which again was not mentioned when we initially agreed upon this type of carpet prior to installation. David still refuses to provide any sort of customer service to repair or replace this carpet even though he knows we were taken advantage of and agreed to install this carpet under false pretenses. This type of attitude and behavior is deplorable and this man should not be in business if he has absolutely no consideration or willingness to back his product and services with appropriate attention and customer care. BUYER BEWARE!!

*The pictures include a cracked baseboard as a result of the carpet installation and scratches to our oak stair case.