Just to start off, we would of given Legacy at least an 8-9 out of 10, but there were too many issues that made this reno a true headache.
The pros: Legacy knows what they are doing! Their own carpenters are great, professional. The meetings discussing price and drawing, they truly tried to stick within the budget. Their store is awesome. Would we hire them again...I think yes.
The negatives: The drawing was a bit misleading. Some of the measurements were wrong. Our island was installed in the wrong place due to some measuring issues (though they fixed it and helped fix our floor as a favour). They recommended the prep guy "KELLYS RENO"...DO NOT HIRE HIM!! He was the worst contractor we have ever met. He gutted our kitchen early because he had holidays. Over 1.5 months later...after waiting several weeks with some no shows, he finally came. He kept on adding costs to our original contract! His emails were blunt and rude. He damaged a few of the cabinets that Legacy agreed to fix. Legacy also recommended the granite company "Crown". They were very nice, but they broke our first slab, then cut the island piece the wrong size! Communication was "ok". John the supervisor was amazing!! He should be running the show.
Overall, Legacy wants you to have a nice kitchen. Its the hired help which they are not responsible for that ruined everything. Communication in the end got a bit sloppy as well when tensions were at their highest. If I didnt watch this as close as I did, it would have been a lot worst. Didnt help we started the demo November 1st, and are struggling to finish before Xmas. In summary, we got the kitchen we wanted (with a few issues still needing fixed)..but the help recommended ruined everything.