Legacy Kitchens Calgary

Kitchen Planning & Renovation
Calgary AB T1Y 7H9
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Reviews for Legacy Kitchens Calgary

Average customer rating:
9.5 10 (93 reviews)

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Robert
Robert
5 reviews Calgary, AB
10/10

New Kitchrn |Cupboards

Right from the start Dave took us through the showroom and showed us different ideas for redoing our kitchen, He drew up the plans and priced us at where we wanted to be. Then we were given a list of what was going to be done and the timeline it was going to take. We had people calling us to ensure we were ready for the install and if we needed any help. They were wonderful. The installer was very professional. His work was impeccable. He had the job done in two days. Then Greg from Legacy came over and check everything out and made sure we were happy with everything, He pointed out things we didn't even see and had them replace. (Door panel that look a little discoloured) the whole experience was perfect. Thank Legacy

Approximate cost of services:
$20,000.00
2 of 2 people found this review helpful.
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Company Response

Thanks Robert for this review! It is our goal that the whole process from drawing stage to final inspection be handled professionally and competently and we are glad to see that your experience matched our goal!

Ben from Calgary
Ben from Calgary
3 reviews Calgary, AB
7/10

Complete kitchen renovation

Just to start off, we would of given Legacy at least an 8-9 out of 10, but there were too many issues that made this reno a true headache.
The pros: Legacy knows what they are doing! Their own carpenters are great, professional. The meetings discussing price and drawing, they truly tried to stick within the budget. Their store is awesome. Would we hire them again...I think yes.
The negatives: The drawing was a bit misleading. Some of the measurements were wrong. Our island was installed in the wrong place due to some measuring issues (though they fixed it and helped fix our floor as a favour). They recommended the prep guy "KELLYS RENO"...DO NOT HIRE HIM!! He was the worst contractor we have ever met. He gutted our kitchen early because he had holidays. Over 1.5 months later...after waiting several weeks with some no shows, he finally came. He kept on adding costs to our original contract! His emails were blunt and rude. He damaged a few of the cabinets that Legacy agreed to fix. Legacy also recommended the granite company "Crown". They were very nice, but they broke our first slab, then cut the island piece the wrong size! Communication was "ok". John the supervisor was amazing!! He should be running the show.
Overall, Legacy wants you to have a nice kitchen. Its the hired help which they are not responsible for that ruined everything. Communication in the end got a bit sloppy as well when tensions were at their highest. If I didnt watch this as close as I did, it would have been a lot worst. Didnt help we started the demo November 1st, and are struggling to finish before Xmas. In summary, we got the kitchen we wanted (with a few issues still needing fixed)..but the help recommended ruined everything.

Approximate cost of services:
$60,000.00
3 of 3 people found this review helpful.
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Company Response

Thanks for taking the time to write this review, Ben. We are sorry this experience was not a positive one for you and value hearing what we need to work on to make this process more successful moving forward. Glad to hear John was doing what he could to help this whole reno.

Larry Huynh from Calgary
Larry Huynh from Calgary
2 reviews Calgary, AB
10/10

Kitchen cabinets

They paid so much attention to the details I wanted and it turned out like "wow"! The cabinets are like art works in my kitchen and we will definitely go back to them for our other cabinets as well.

Approximate cost of services:
$600.00
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Company Response

We are so glad you were pleased Larry and would love to do more cabinets for you! So glad your kitchen is what you had envisioned.

Bob E from Calgary
Bob E from Calgary
13 reviews Calgary, AB
8/10

Kitchen

We used Legacy for our kitchen and bathroom cabinets in our new home. Cabinet quality was very good and designer made several helpful suggestions. Accessing and getting drawings back was somewhat slow and required several calls overall a good experience.

Approximate cost of services:
$40,000.00
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Company Response

Thanks Bob for this review. It is helpful to see where we can improve our process and apologize the initial drawing stage didn't go as smoothly as it could. So glad to hear you are pleased with the cabinet quality.

Justin from Calgary
Justin from Calgary
2 reviews , AB
10/10

repairs to kitchen cabinets

excellent service follow up. the particular tradesperson (Barry) involved was meticulous: Regarding the use of his tools, he made sure there was a protective mat so the hardwood and counters were not in harms way. His work was flawless. Repair work can be as much an art as a technical task. His clean up was thorough (many trades have their own definition of this, Barry's was above and beyond mine...and I'm quite the clean freak). An extremely pleasant experience.

Approximate cost of services:
$500.00
2 of 2 people found this review helpful.
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Company Response

Thanks Justin for your review. It is important to us that the homeowner feels like the staff working in your home respects your space and cleans up after their work. Glad to hear that happened for you!

Emily from Calgary
Emily from Calgary
6 reviews Toronto, ON
10/10

Kitchen and Bathroom Cabinets and Design

We recently had our kitchen and master bathroom gutted and replaced with a Legacy Kitchens design and cabinetry. The designer, Gavin, was wonderful - listened to all our wants and needs, gave us great suggestions, and designed a very functional and beautiful kitchen and bathroom for us. The designer and installer made every effort to get us what we wanted within budget, and even went the extra mile to get a colour we wanted on the cabinets and creating a completely custom cabinet on the fly when installing. Everything turned out wonderfully. The whole process was positive. We are very happy with our work done by Legacy Kitchens.

Approximate cost of services:
$40,000.00
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Company Response

Thanks for this review, Emily! Glad to hear Gavin was able to design and deliver a kitchen that you are pleased with. It is great to hear your experience was positive with the whole Legacy team.

Tina Holmes from Calgary
Tina Holmes from Calgary
4 reviews Calgary, AB
10/10

The project was done ahead of schedule. The product is standing up very wm and the customer service was far above average

After interviewing many kitchen companies to do my kitchen I chose Legacy. They had the best selection and the best customer service. Once we signed on with them the service just got better. Every craftsman that entered my home were amazing and went well beyond to meet my expectation. They also stood behind their name and addressed every issue promptly and efficiently.

Approximate cost of services:
$50,000.00
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Company Response

We are so pleased to read that your experience matched your hopes for this renovation. Even better is hearing that it was done ahead of schedule and that you felt the customer service was excellent. Thanks for taking the time to review us!

Lynn Minuk in Airdrie
Lynn Minuk in Airdrie
8 reviews Airdrie, AB
10/10

kitchen

We had a kitchen completely designed by Legacy Kitchens, by Jason Chambers, for our new house. Jason was so patient and designed a kitchen that we are truly happy with. He thought of every detail and was extremely helpful. He made the whole experience very enjoyable. Thanks Jason.

Approximate cost of services:
$19,000.00
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Company Response

Thanks Lynn. We are very proud of our staff and are so glad Jason met and exceeded your expectations. Thanks for taking the time to let us know!

The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about Legacy Kitchens Calgary

Legacy Kitchens is a premier designer and renovator of kitchens. Whether you are planning a renovation or building a custom kitchen, we will create a kitchen that suits your lifestyle and reflects the latest advances in kitchen design and technology. During 30+ years of excellent kitchen design, Legacy has succeeded ...
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