Incompetent, time-waster, lost money
I have never experienced worse customer service. In short, I wasted $150 and lost 2 days while these guys wasted my time.
I needed to backup 300GB worth of video footage, so I went in to purchase external hard drives, asking they be programmed for a Mac with a USB-A to USB-C transformer (new mac, no USB-A inputs). $150 and about 45 min of time to get it all set up. Got home, they didn’t work— lights turned on but nothing came up on my mac. Went back the following day, where they confirmed the transformer was part of a bad batch they received.
To simplify the process, I asked whether I could return the external drives & transformer and instead have them upload my 300GB of files to a google drive. They said it was fine— I would give them access to the folder, they would charge me for the time to set it up, which aligned with the minimum hourly of $100 and would get the job done. I could use my credit, no problem. I gave them access to the file through the emails they provided. First the store email, then they requested I share with associate’s personal email too. We also ran through storage available in my google drive (was showing 5TB, so enough for the upload). They estimated it would be done by the following morning. Things we’re looking up.
I received a call about 4-5 hours later saying the storage had ran out, asking that I come in to check what was going on from my account which had higher permissions. When I arrived, instead of trying to figure out the issue by logging into my account, they said that I had to leave my computer there for them to upload the files for me from my account. I said it was a pretty expensive price tag to just be using their internet, since part of the convenience was that I could access my computer during the upload time. They said they could no longer use their account (either emails they had provided) because they couldn’t confirm whether the files were “nefarious” and that they didn’t imply that, but they just couldn’t know for sure. Why this wasn’t an issue 5 hours previously when we first discussed the set up beats me. They couldn’t explain it either. Again, looking to streamline, I proposed giving them access to my account from their computer to complete the upload. They said they couldn’t complete the upload unless I left my computer and they wouldn’t be using their own computers.
Leaving my laptop with them was simply not an option because I need to work. So instead I had to figure something else out. To top it all off, when we processed the bill, they charged me the full credit. When I asked about the $100 charge and them refunding me for the faulty transformer they sold me, they said they had to apply that credit because they spent more time than anticipated to set up the upload. Even though only 15GB of 150GB of files were uploaded.
So, in conclusion— the files weren’t uploaded, I left with zero hardware, wasted 2 days visiting the store 3 times, and they milked me for $150. I interacted directly with the store manager, who didn’t provide any kind of problem solving or compromise, or interest that I had a positive customer experience.
They are incompetent, unorganized and unable to solve customer needs. A pretty useless business if you ask me.
- Approximate cost of services:
- $150.00
