Knew this store has been around for a long time, so decided to call them for help with our old washer as it was frequently burning out during the spin cycle. I don't know a lot about washers, but they were able to help us fix the belt that drives thew washer. I like that this store is independent and family-owned, and the staff obviously know what they are doing. We gave the washer to a friend shortly after as we got a new one, but she still says its been working without a hitch.