- Approximate cost of services:
- $0.00
- Company Response
Thanks for your great review! We hope you will choose Platinum in the future should the news ever arise!
Platinum Appliance Service
https://www.platinumappliance.com/
1-877-826-8403
Thanks for your great review! We hope you will choose Platinum in the future should the news ever arise!
Platinum Appliance Service
https://www.platinumappliance.com/
1-877-826-8403
Thanks for your great review! Pleasure doing business with you!
Platinum Appliance Service
https://www.platinumappliance.com/
1-877-826-8403
The worst customer service of my life
Sir, I remember this situation clearly, in early January of this year. At the time of the incident you were not home, only your wife and cleaning person. Your version of the events is not entirely clear. Our technician suffers from back pain and your dog not only jumped on him in greeting, but also stepped on him several times while he was on the floor attempting to look at the dishwasher. At this point the technician decided he could not continue his repair attempts any longer, and only then did your wife offer to put the dog away.
I myself offered several times to have another technician come to your house before noon that day, as I could not convince the technician to come back again. You refused that option, stating that you had another company already coming. I tried to rectify the situation, you would not allow me to.
As for our service manager, he is very busy and is rarely in the office as he completes deliveries during the day, and it is our job in the office to field the complaints that go to him and handle them accordingly. We did take a message for our manager, but since you called back several times in a matter of ten minutes, he had not yet been given the message as he was out of the office at the time.
The charge for service comes directly from Whirlpool, who you contacted for service. We are just contracted by them. The service call is owed to Whirlpool Canada for having a technician come to the home. If you have any issues with the amount owing, you can contact them directly at 1-800-807-6777.
Platinum Appliance Service
https://www.platinumappliance.com/
1-877-826-8403
Good example of Poor Customer Service!
Thank you for the feedback.
Platinum Appliance Service
https://www.platinumappliance.com/
1-877-826-8403
Thank you so much for taking the time to let us know you were pleased with our service,we really appreciate it! I will pass along your review to Bill.
Platinum Appliance Service
https://www.platinumappliance.com/
1-877-826-8403
Repair to Jenn Air Refrigerator
We had you blocked in our system and since no other company could repair your fridge, we
Thought we'd help you guys out and be professional and do what we do best , repair your fridge when no other company could. Dale asked nicely after he did the repair if you would take the bad review off, that response was met with rude comments made by Lawrence ,and therefore Dale advised would no longer service your product. We feel that we have the right to be treated fairly and with you Lawrence, and your threats to go all over social media just shows your a bully. We do not need customers like you, we are sorry that we made the mistake of trying to help
You even after you gave us an unfair review.
Platinum Appliance Service
https://www.platinumappliance.com/
1-877-826-8403
Whirpool Refridgerator ice maker
Thank you so very much for taking the time to write a great review, we really appreciate knowing we are meeting and exceeding our customer service goals!
Platinum Appliance Service
https://www.platinumappliance.com/
1-877-826-8403
Thank you kindly for taking the time to let us know, and future customers that we did a great job. It is much appreciated!
Platinum Appliance Service
https://www.platinumappliance.com/
1-877-826-8403
This review has been removed by the author.
Poor Technician and poor customer service
Hello there, I am the office manager, I just got into the office and had a note to call you, I was just waiting to talk to technician to see what happened. First my sincerest apologies that you were unhappy.Jason is a very good technician, he sent photos of the issue, which was the flap to the outside vent was over the vent. He took that off and explained to you and showed you you need a new flapper(which is a installation issue not a issue with the actual appliance)and as well cleaned up all the built up lint,when he tested the unit it was blowing hot air from the dryer unhooked up(That is how we test the actual machine and can tell if its related to the unit or installation). You called the office and because you were unhappy,clearly and said the unit wasn't working,our office staff noticed authorization code for parts covered and that you needed a repeat service. Because we work for Whirlpool, any recall must go through them, so that they can document the issues and give the customer the best service possible. You refused to call Whirlpool,and we still offered you next business day service which is Tuesday Jan 2 as we are fully booked for same day service unfortunately.We only charged a service call as per Whirlpool Canada, and had full intentions on returning to your home to address whatever other issues related to initial visit or not related. The initial call was not heating and long dry time, very common error is plugged vents, we have photos to prove that was the exact case of why the dryer was not drying, not to say that it possibly has another issue and may be related to the plugged vent, could be a fuse,we need to return to do so.
Platinum Appliance Service
https://www.platinumappliance.com/
1-877-826-8403