This is one of only 2 companies that services Samsung fridges. They were able to have a tech come out the same day my fridge went down. Unfortunately, they did not have the parts in stock and had to return another day. The first diagnosis was incorrect as after 12 hours my fridge stopped working again. It would have been better for them to try multiple swaps of parts to rule out certain issues, as in all they had to make a total of 4 trips to my place.
However, I am still giving them a 4 out of 5 as the tech did everything to ensure the costs were minimal and answered a lot of technical questions I had. Also, the second time my fridge stopped working they sent a tech the same day again.
The service charge is higher than some of the other companies but I don't mind this because it means that I was not charged additionally for their returning visits and labor is not billed by the hour but by job. So even though the first diagnosis was incorrect, which I think was somewhat unavoidable due to the unusual root cause of my fridge issue, I did not incur any extra charges.
The service charge is good for 30 days - so if something goes faulty in the meantime and they need to return you don't pay more which is great because I don't feel like I'm being taken advantage of on cost of labor.
The tech was very courteous and would phone me in the morning to let me know when they would arrive. He also made a very appreciated effort to come back as soon as possible knowing that I have a medical condition that makes not having a fridge very difficult.
Only negative is that they don't service on the weekends so would be a pain if you have to take time off work to stay home.
- Approximate cost of services:
- $380.00
- Company Response
Hello and thank you for your feedback. I am unsure about the particulars of your service call without knowing your information; however, we can say that these fridges can be extremely difficult to diagnose accurately when they fail. We do not stock many of their parts because the manufacturer will not allow us to return the parts if we do not use them. We do everything possible to repair these fridges as accurately as possible, and definitely regret the amount of time it took to get yours fixed for you. We do stand behind our work though and will stay with it until the issue is resolved, we appreciate your patience in this case and hope that you will call us again if the need ever arises. Thanks again!