i called to have washer repaired in October and it took until Dec. 12 to get part and fixed. In May it broke down again, had them out to fix, same problem but NO LONGER UNDER WSRRANTY 30 DAYS on parts, if part was new why such a short warranty. I don't think it was diagnosed correctly the first time. cant afford to throw good money with expensive company. what is the advantage.
- Approximate cost of services:
- $459.16
- What could this company do to improve their services?
- Any advice to offer fellow homeowners facing a similar project?
- Company Response
We serviced this machine and replaced the clutch in December 2014. The manufacturer provides us with a 90 day warranty on factory replacement parts, which we pass on to the customer. This particular model was only produced for a short period around 2005 and then discontinued as it was prone to multiple issues. We waited over 6 weeks to receive the part from the manufacturer in order to complete the repair in December. The machine failed again and we sent a service technician to diagnose the issue on June 2nd. The customer was understandably upset that the same part had failed; however, we are not able to get it covered under warranty and thus have to charge for the repair.