Goemans Appliances

Our washing machine has now been out of service for 7 weeks. The service techs have been here 3 times still not working. Have to wait another week for more parts. Went to London store and spoke to manager George who was less than helpful. He even threatened not to honor the warranty we paid extra for.
He would not give me the name of the president of the company basically telling if I had a problem he was the one to deal with it.

Sales service was great just hope you never have to service done.

I have sent an email to the head office wanting contact from the president. I will update when they contact me. LOL

After doing plenty of research for our new kitchen appliances we ended up at Goemans in Mississuaga. We couldn't have been happier with the customer service. We shopped during a very busy promotion, both Terrence and Diane took their time to go over the features of each appliance and help us make the best decisions for our space. Terence went out of his way to look at our proposed design to help with measurements. They price matched and followed through with delivery when they said they would. So far so good. We will be back to purchase a washer and dryer and hope for a repeat customer experience.

"Service" from Goemans stinks. We have been waiting for 2 months to have a broken spring in one of the fridge doors replaced. The spring is available in New Zealand and could have been here in a matter of days. Don't count on Goemans to do anything beyond selling you expensive appliances.

The price was right (promotion) and the experience very fluid (especially the installation). However, the staff don't seem to be very informed about what appliances are good. Viking range is good, but the rest are not very good, and definitely not good enough for the price paid. I bought Viking upon the recommendation of one of the staff there.

Viking also has a terrible service system.
Remember to do your research. Sometimes, it might be better to buy from the USA, as long a the warranty is valid.

purchased over 20,000 worth of appliances. some clearance some ordered,didnt need till house was built and was just over one and a half years when we took delivery.found out when registering warranty two appliances where 5 years old ,one ran 6 months and quit, wont cover warranty, over 800.00 to fix. should of disclosed age of clearance items, wouldnt of bought them if i knew they being floor models were that old. feeling totally taken!!!!!!!!!!tried for several months to resolve and not getting anywhere,

Even though there are big box stores within walking distance of our home, we buy our appliances at Goeman's because of the quality of service and knowledgability of the staff. We get good advice on the products to buy, and delivery and installation always go smoothly. Since outfitting our new kitchen here four years ago, we have not gone elsewhere for appliances.

We were doing a mojor reovation to our kitchen. Visited other appliance retailors but decided to go with Goeman's. Staff was great. Gave us a really good deal. Delivery people were incredible

We bought our appliances for our new home at Goemans and were very satisfied.
The salesperson was very helpful and took extra time to explain things to us. The delivery was flawless, they were professional and took all the garbage with them.
We also had Goemans install our appliances and I would highly recomend them to anyone. He was on time and explained what he was doing, had all the right parts and tools for the job and was very pleasent. Great job Goemans!

Goeman's is thrilled to take your money, but when it comes to "lemon" appliances, it takes a lot of fighting to even get them to send a repair person. We received a damaged refridgerator and they were not will ing to take it back. We will NEVER shop there again!

Best experience shopping for appliances in my life. Michael in Kitchener was extremly knowledgebale (once i convinced him that F &P actually has a DW lower than 34 inches). Pricning was good, follow up great no issue at any time throughout the process. I received numerous phone calls keeping me updated on delivery dates and time.
I rarely write reviews but this is worth the effort. Human nature makes people more prone to complain instead of giving credit.
I am in real estate and from now on forward will recommend this store to all my clients.
I actually went to another local store before but the staff there knew a lot less than I did , so I walked. Installation was a bit tricky since we thought it was a diret connection but it needed an outlet. No big deal at the endof theday (jsut a trip to Home Depot). All is weel. Thanks Geomans and Michael. We will be back for sure. Sabine