I purchased a dryer January 4 and was guaranteed delivery within 10 days after 10 days no one contacted me. I had to contact the stony Creek location store twice before I received an email back telling me that there was a problem with manufacturer. They said they'd call me back but I received no call, eight days later I called again. Now I'm being told I have to wait until February 3 at the earliest to receive my dryer. horrible horrible horrible customer service stay away from all Goemans stores. I Have never ever had such poor customer service at any other store ever, I rather pay double then ever purchase anything from Goemans ever again. They don't even know how to pick up a phone to call you and advise of what's going on. After you pay for an item they wash their hands and it's up to you to call and beg to receive your PAID appliances. It's appalling!
- Approximate cost of services:
- $1,000.00
- Company Response
Hello, we are very sorry to hear this. We want to assure you that customer service is very important to us. Please send your contact information to communitymanager@goemans.com and we will look into this.