Home Appliance Repair Inc

I have had two experiences with this company. Last fall I had my hardwood floors gouged when they pulled out the refrigerator with no floor protection. After repeated calls and no follow up, although it was promised, I finally gave up! I spent close to $800 on that occasion
I needed a further repair on my décor stove and called them again as apparently they are the authorized repair company for these appliances.
I paid for a service call and parts over 6 weeks ago and I cannot even get anyone to answer the phone or return a message. How do they stay in business? Find another repair company!