Avoid this company! My wife called them to service our Samsung dishwasher that stopped working. The technician arrived on time and was friendly, but could not fix anything. He was confused by a wire on the bottom of the washer, and sent his supervisor the pic - he was also confused by this wire and could offer no help. The technician's only feedback was to call an electrician, as he was stumped by this "extra" wire. We spent $110 for absolutely nothing. We called Head Office asking them to send us a copy of the picture so we could send this mysterious wire to a proper electrician, and even after requesting the image twice, we received nothing - not to mention, we spent 12 minutes on hold before anyone even bothered to answer the call. This was despite making it clear that a broken dishwasher was a big problem for us, as we have newborn twins and many bottles to wash. The receptionist took my info and pretended to care about our situation, and 4 days later...still no picture (I'd have taken another pic myself, but it involved removing the washer and a side panel, and I'd already spent $110...might as well get something for it!)
We hired a much more competent company the next day, and that mysterious wire turned out to be part of a normal dishwasher installation. The new company had us up and running within 35 minutes, and charged me less than these guys did for accomplishing nothing.
Look elsewhere.
- Approximate cost of services:
- $110.00
- Company Response