Do not waste your time with this company!!!! They are very unorganized and unprofessional. To get a hold of Murve the manager he is never in the office and they always tell me he is on the road. No one can make an executive decision to make the customer happy. To fix my fridge it almost took 2 months!! Waste of time!
My Samsung fridge of 2.5 years old started to leak water and the shelf cracked. I called Samsung and because it was over 2 years old it was not covered. They referred me to Home Appliance and they came and gave me a quote. I called Samsung and Samsung agreed to pay for the part that is causing the water to leak but not the shelf that is cracked and I had to pay for labour. I called Home Appliance to book an appointment to repair all the broken parts. When the technician came to fix the fridge he only came with the parts Samsung paid for. They still charged me for the labour of all the parts. The technician told me that I will not have to pay for labour at the next visit because I already paid for it. When I called to book an appointment and order the remaining parts the woman in the parts department told me that I will have to pay for labour again!! After calling numerous times and finally talking to the manager Murve he realized that I did pay for labour on all the parts. I also advised Murve that the technician did not put my fridge back together properly and the clips that hold the shelves to the back of the fridge were not lined up properly. When I put the shelves back they were all on a 45 degree angle and I could not place all my food in the fridge because it would slide off. When I called them and told them about this they didn’t care and I had to wait 3 weeks for someone to come and fix it along with the other parts!!!! Because of this another drawer cracked because the shelves above it were not placed properly.
Please do not give this company your money. They will make you wait on the phone for hours and no one can answer any questions. This all could of been avoided if the person who I spoke to ordered all the parts in the first place!!!!!
- Approximate cost of services:
- $700.00