They don’t stand behind their work
We hired Jason for the 2nd time to paint the kitchen in our new house white. Jason made big promises of how amazing it was going to look, “like a brand new kitchen - even better than the last one” but what we ended up with is boxes that don’t match the cupboard doors because they didn’t put on enough paint. The dark wood shoes through in a number of places. Similarly the doors show dark wood on the edges and you can see the scratches where they sanded. When I called Jason to come do one more coat he ignored me for several days, then finally had a call with myself and my husband where he said he couldn’t fix it because it would bankrupt his company, because his dad was in the hospital, and because I only paid for 3 coats (# of coats was never discussed). We are now left with a kitchen that doesn’t look good and Jason is not willing to fix it. I asked if he felt this reflected his quality of work and he said he “couldn’t tell from the pictures”. He called me “disingenuous” and hung up on me. I also posted my experience on google because Jason is such a great salesman but people should know he does not stand behind his work.
- Approximate cost of services:
- $4,000.00
- Company Response
Not the experience ANY client should go through, let alone a returning client. Although We cannot speak to specific details of your project or to the individual correspondence that took place, what we can say is that under new management, Renaissance Painters is committed to providing the best possible experience for our clients by delivering the highest quality workmanship possible.
Please accept our sincere apologies for any inconvenience you were caused.