We definitely would not do any further business with this company and cannot recommend them to your readers.
THE GOOD:
A suitable design was provided. A crew of three workers appeared most days during the construction. The workers were polite and courteous and worked efficiently. They displayed respect for the properties of our neighbours and left the job site clean each evening.
THE BAD:
The job did not start at the time indicated by the company nor was there any contact or explanation of a problem. We were not totally surprised as it is not unusual in construction to have some delays. What is unusual is not receiving any information from the contractor that they would be starting late. After three weeks we sent an e-mail and only then were we contacted. The job started over a month late.
There was no mention at the start of the job that it would be too late in the season to do any planting. Only when the construction of the porch was finished were we advised that it was too late to plant and that would have to wait for the spring.
The agreement entered into with Sandy included a iron railing installed on the front porch. As the job was finishing we asked Sandy if he had a sample or photograph of the railing that would be installed. He directed us to the sub-contractor who would be installing the railing. We attended there and were content with what was to be installed.
A few days later without any contact or discussion we received an e-mail from Beyond Landscaping indicating they would attend in the spring to do the planting. The e-mail contained an invoice for work performed to date and the following statement: “We thought it would be better for you to deal directly with the railing guy to choose exactly what you want. So we have discounted our price for you.”
We fail to see how any reasonable and responsible business person would think it appropriate to unilaterally make a change to an agreement without any discussion with the customer and then to unilaterally decide the amount of money to be deducted as a result of the change.
Hunt Club couple
- Approximate cost of services:
- $17,000.00