Canamerican Van Line

Can American Van Line called me after my move to do a follow up, and asked that I post a comment on this site about my expericnce with them. My move was pretty smooth, no big problems the guys were hard worker...very friendly,cool guys. Everything got moved ok, and all in all it was a good move. Thanks CanAmerican.

Buyer beware. This company is totally unprofessional. They lied about delivery time. They lied about price. They did not respond to phone calls or emails. They sub-contracted the work out to a Quebec firm who then tried to hold the furniture hostage in an effort to get a lot more money out of us. They did not provide a proper quote and were basically abandoning us while the Quebec movers tried to get more money. Do not use this company. I've been through the ringer with these guys.

I moved with canamerican van line to bc
i shop around and talk to 8 diffrent movers.

but when i called canmerican van line they were so friendly and answered all my questions and this was the only company that i was not confuseed with their rate .

i check the BBB and they had good record so i booked.

move was very easy fast and stress free delivery was supposed to be in 3 weeks but i got my stuff in 9 days everything went good in vancouver also. i find cheaper movers but i am glad to chosed canamerican van line. we were so happy with the move that i called their office to thanks my sales rep and she told me if happy wth us come this web site and write my view ,

i recomend canamerican any time

Horrible Experience with CanAmerican. I was moving from Toronto to Washington DC. They came to pick up my stuff on time, who was a contract mover(Multicites). When I initially called them to sign the contract, they were supposed to provide me with 6 boxes and the customs form on the day of moving - but the movers had none of them. After two weeks, I called them to see what the status of my good was, and she told me she will call the dispatch and call me back. But she never did. I called in total of 5 times in a row in one day, but she never called me back saying the same thing that the dispatch hasn't gotten back. Finally, after three weeks since the moving(and after many calls from me) she told me that it will arrive some time next week with a time frame of 3 days. It has been almost 4 weeks since they took my goods now(TWO WEEKS past the deadline) but no sign of arrival. I have to say CanAmerican Vanline has poor customer service, poor communication, and is unreliable.

NEVER HIRE THIS COMPANY!!!
I hired CanAmerican to both pack up boxes at a house in Ottawa and move them along with furniture back to Toronto all in one day. They showed up in Ottawa over an hour late and then men who came were friendly but had no packer with them. They called one in and it took him another hour and a half to arrive. When everything was packed up and the movers were on the road ,I called the company to see when they esitmated the truck to arrive in Toronto (my father and I were leaving work early to meet the truck at my storage locker, which I had rented specifically to store the contents of this move). When I spoke to Pamela she was extremely rude and told me to expect my goods in 2-3 weeks - I had ordered them to arrive SAME DAY. She was unapologetic and said that they tell all of their customers it will take that long. Yet, when she had booked our move she had made arrangements for the movers to call me when they left Ottawa and when they got in that day. She had also told us to expect the truck around 4pm, but if they had other pickups they would arrive latest the next morning. She refused to tell me what day to expect the goods and would not give me the name nor number of a manager. I am still waiting to hear from them regarding our delivery.

I had some thngs moved into storage to sell my home. The movers showed up on time but but with no foot protection. They tracked dirt and mud all over the new carpet I had installed to sell. When they were finished packing they asked for a reference letter and pointed out the "tip" area of the invoice. I felt blackmailed as they still had my stuff. They took about 2 hrs and 10 minutes to load up the van (half and hour of which was getting my large refridgerator out the door and 20 minutes was getting visa verification from their head office). They then charged me for 5 hours moving time. This didn't make sense. They wouldn't have to spend more time unloading than loading nor would they have to get visa verification etc. When I went to sign for the storage unit they had increased the unit size on me without informing me and wanted $250/month instead of the $190 agreed on. The reason - the fridge wouldn't fit through the door of the storage unit. It fit through my front door. They charged me a $100 deposit for the move on MC but I couldn't produce it to give them an imprint when they came because I had actually lost the card and was awaiting a replacement. They said I would have to pay the whole moving fee on another card and be refunded the deposit. I did so...this was a month ago and I still haven't got my deposit refunded! I have called repeatedly and am told 'it will be processed today, we are so sorry" but no refund has come. I have filed a complaint with MC.