NEVER HIRE THIS COMPANY!!!
I hired CanAmerican to both pack up boxes at a house in Ottawa and move them along with furniture back to Toronto all in one day. They showed up in Ottawa over an hour late and then men who came were friendly but had no packer with them. They called one in and it took him another hour and a half to arrive. When everything was packed up and the movers were on the road ,I called the company to see when they esitmated the truck to arrive in Toronto (my father and I were leaving work early to meet the truck at my storage locker, which I had rented specifically to store the contents of this move). When I spoke to Pamela she was extremely rude and told me to expect my goods in 2-3 weeks - I had ordered them to arrive SAME DAY. She was unapologetic and said that they tell all of their customers it will take that long. Yet, when she had booked our move she had made arrangements for the movers to call me when they left Ottawa and when they got in that day. She had also told us to expect the truck around 4pm, but if they had other pickups they would arrive latest the next morning. She refused to tell me what day to expect the goods and would not give me the name nor number of a manager. I am still waiting to hear from them regarding our delivery.
- Company Response
In response to your complaint on April 16, 2007 regarding your move form Ottawa to Toronto, we are sorry that you were disappointed with your move, as keeping our customers satisfied is our priority. It is standard for long distance moves within Ontario that customers are given a pick-up time, such as between the hours of 9-5. Often there will be more than one pick-up from the same location and it is more cost effective for the customer to share the truck with other loads. We do have expedited service upon request, however this service is costly compared to scheduled pick-up moves because one customer would be responsible for moving costs such as mileage and gas. It is typical that long distance moves within Ontario may take 1 to 2 weeks after pick-up for delivery. This time may vary based on the other pick-ups and deliveries scheduled for the truck.
Because your satisfaction is our commitment we offered to cover 1 month of your storage fees, as your delivery did not arrived as you had planned. We apologize for any inconvenience.