Baltic Windows and Doors, Inc.-No Longer in Business

We bought a 60-year old house with original windows and very old doors. Needless to say - all needed to be replaced. All in all there were 15 windows and 3 exterior doors.

We got quotes from a few different companies, and we considered various options such as what kind of decorative insert to put on windows facing the street, what kind of frosting to use for bathrooms, using colour on frames, and whether to do brick-to-brick.

At Baltic we ended up dealing with Rafal (the owner) directly, and the suggestions he came up with made the most sense. We did brick-to-brick casement windows on the whole house except for basement and two bedroom windows in the back that were simply too big for casements.

We also got exterior doors from Baltic, which they provided at an excellent price. Our front door has a beautiful full size window with a wrought-iron insert. The side doors have half-size windows with frosting matching our bathroom windows.

The installation was very quick and efficient. They came with a big crew that really seemed to know what they were doing. They got the job done and did a great job with clean-up afterward. Unfortunately, a mistake had been made with the frosting in the side door windows. I always maintain that a company's quality should be assessed by how they handle problems. A quick phone call to Baltic quickly took care of the frosting issue. They installed the doors as they were, but came back a few weeks later (once the new window inserts were ready) to replace the frosted window inserts. The problem with the frosting was due to a misunderstanding about what it was called. Since the name of the wrong frosting was actually in the contract, Baltic could have insisted that we should pay for replacements. However, Baltic was very professional and took care of the replacement free of charge.

The only minor complaint I might have is the quality of the screens on the windows, which seem a little flimsy and don't all fit perfectly. However, Baltic is perfect in all other respects and we would definitely use them again and recommend them to all our family and friends.