On August 27. 2008, I hired Aviv plumbing for fix a leaky faucet in the the kitchen. The wood around the faucet was also starting to rot. Although the worker recommended an all in one sink to fix the problem, I chose to have the area of the faucet secured. The worker replaced the faucet because the present faucet irreparable and he also secured the wood supporting the faucet. It was a tough small job but the worker was successful. This is the second time I've used Aviv plumbing and both times the work was done well.
- Approximate cost of services:
- $533.40
- What could this company do to improve their services?
- The young worker had a tendency to swear and curse whenever he got frustrated with the job. Also, tone down on the pressure tactics, a small job is exactly that, a small job. Do not try to make a small job seem like a big deal.
- Company Response
It has always been our policy to advise customers of the best and most economical way to resolve the problem presented. In this situation, the customer was advised to install a ledge back sink. The counter top was in very poor condition and securing the faucet would be very difficult. The customer insisted that the sink not be changed. The job became very difficult- as predicted and took far longer than it should have. The cost for the job also became high. I am not sure where the pressure tactics came into the equation. We were just trying to steer the customer in the right direction as we always do.