Frontier Flooring, Inc.

We had researched the big hardware “do-it-yourself” retailers and several other flooring companies, but found them to be overpriced, not have the exact type of laminate we wanted or did not specialize in hardwood flooring. We then found Homestars through a Google search which led us to Frontier Flooring. We were hesitant at first but were so impressed with all their good reviews.

Why we trust Frontier:
1. They have a good process of providing an accurate quote –everything was priced to the detail on paper (I.e. underlay, quarter round, transition, labour). They bring out a contractor to ensure that measurements are precisely taken and the accurate amount of laminate was ordered. Other places would only give a back of the napkin quote which didn’t guarantee that the total price of the contract.
2. Our condo had very strict requirements regarding the type of underlay. Frontier Flooring took the extra step of contacting the Condo to understand the requirements. They provided everything that the Condo management required to approve the job (insurance info, 4x4 sample of the cork underlay).
3. Their store was organized and the cleanest I’ve seen compared to others. I found that it was really easy to choose the laminate we wanted.
4. The 2 contractors they sent were professional, on time, friendly and answered any questions we had. They paid extra attention to the details. They delivered the exact wood we ordered and also listened to our requests (i.e. cover the kitchen with a drop sheet).
5. They have a 1 year warranty on all workmanship and in writing – so if anything goes wrong, you can easily give them a call.

There were some minor bumps as it took over a month to order the laminate from Torlys as the supplier was out of stock of this type. Also, there was some confusion via email regarding the first deposit that resulted in a cancellation of the order. Best to give them a call or drop in the store in person to discuss the details as opposed to via email. In the end, Frank did everything to resolve the issue and get the job done. We are very satisfied with the laminate we chose (Torlys – Uptown, Dark Mahogany)!!! They even gave us a free bottle of laminate cleaner. We get complimented all the time from friends and family of how beautiful the flooring is and that it doesn’t look like laminate at all and looks exactly like hardwood.