I used early this year to fabricate and install a kitchen counter. The fabrication job was good but the installation was terrible. In an attempt to cut corners they use MDF strips instead of a solid plywood build up. If MDF gets wet it will weaken. In my experience the customer service provide by Yarrabee disappeared after I signed their contract - My calls were not returned. Yarrabee's installers are not employee's of the company but hired subtrades. My counter top was installed unlevel and they refused to fix it. I eventually had to approach another granite installation company to fix the work that Yarrabee performed. The company could not believe the poor installation quality that yarrabee had provided. As a sales pitch they offer a warrenty, however the warrenty has so many clauses in that would void any claim you may have. If you are debating using Yarrabee besure to do your research and ask a lot of questions about how they install the counter top. Ask other granite companies how they install their counters and make an educated decision. If you do decide to use Yarrabee renegotated the payment terms so they dont take all your money before they install the counter. Else you will not have any leverage and Yarrabee has no reason to correct any problems that you may have!
- Company Response
While being arguably Toronto's premier choice for countertop fabrication by the most discerning homeowners and designers, it is obvious that other companies would create false reviews. To respond to what we believe to be a false review, probably generated by a competitor. The use of MDF in the kitchen: It is very well known that MDF is a very precisely machined, perfectly straight material ideal for cabinetry and countertop bases, and comprises aprox. 90% of all kitchen cabinetry. It is far less susceptible to flexing than plywood, thus making it the number one material used for substrates by all fabricators. The worry of moisture contact is negligible, since if installed properly cabinetry and counter base will never contact with water. Yarrabee understands that customer service after the sale, after the install and well after the warranty, receive the utmost attention, and this is the principal reason why we publish all management cell phone numbers and we never limit times our clients call us. I believe this review is false, since at no-time was I ever conatcted by somebody named "Cladius", which if there was ever any kind of deficiency in installation we would have acted swiftly to remedy this type of complaint. We realize the importance of satisfying 'EVERY' client, and the effect of residual business by providing a perfect countertop everytime. I invite "Cladius" to call me on my cell phone # at 416 909-2617, for me to offer you full payment for any out of pocket expenses, if you are indeed a legitimate person. Yarrabee provides at no extra cost full build-ups under all its countertops, when required, which other companies charge for, 2" profiling where others give only 3/4", under polishing where others leave rough, and so on and so on. These are just a few reasons why the experts prefer Yarrabee, and why we are usually a featured value added manufacturer when people are selling their homes. Our 2 year warranty is transferrable. Our payment terms are an industry standard with 1/2 down payment as deposit and the remaining by install. Yarrabee's reason to correct every problem before us is obvious to satisfy our clients and develop further our very strong network of satisfied clients, this is the principal reason a client of Yarrabee ALWAYS has leverage. Alexander Smirnis