White Shark Window Cleaning

Today I did my 11th job with white shark and wanted to point out that, have always received such amazing service, honesty and fairness. I trust white shark on my home fully and not to mention my parents home. I alway know what to expect (even though my job request may vary) as they delivery amazing service each time. With the amount of jobs I do per year with white shark, I can confidently say my reviews are of great value. This is truly a great company and I feel proud to give my recommendations to anyone. It's not easy to find good people to work with. Thank-you! To the incredible office staff and guys on the field.

Had guys come clean my windows did a great job. I can see the snow now Lol. Guys were great very friendly and helpful. Had what I thought was dirt on the windows but when the guys couldn't get it off. They showed me they couldn't get if off turned out to be condensation. Called the office and lady's there also very helpful. Would recommend

White Shark's guys had damaged a part of my house when they worked on it a year ago, but I called them back in part because they told me they'd fix it along with cleaning out my eaves troughs. Well, they didn't fully clean out the eaves troughs this year, they damaged another part of the house, and they didn't fix the bit they'd broken before. So, I phoned them. No problem, the woman said, they'd have the guys come back around to put everything right. But the guys didn't show up. I made two more such "appointments," and no one showed up for these either. On about my fourth call, the dispatcher woman eventually told me that they weren't going to come around because they'd never agreed to fix the damage they caused! I was flabbergasted. She just straight-out changed what she'd told me several times before. So, I will not use their services again, and I recommend that others steer clear of White Shark too. Shoddy work, damage to the house, and a great waste of my time. I'll have to pay someone else now to repair the damage.

Customer Service is NON-EXISTENT and nobody's is ever to answer the phones. Have a problem with the service or billing, forget it, they won't call back or email back.
Their accounting is late in sending me an invoice and they are bullies to get it paid ( service was in November, they send me a bill in March 16.
I used them before and never had an issue.

I was charged by Whiteshark for work that wasn't completed, and because they don't have signed work orders for jobs completed, were not willing to take my word for it. I would not recommend this company.

I hired White Shark last fall (2014) to clean my eaves. While they did a good job and were professional and polite , I found that they charge more than other companies for the same service provided. For this reason I am giving them an 8 rating and not a 10. thanks for your service.

I am pleased with this company's work and customer service. Despite having a bit of trouble organising the appointments, Derek came through, did as promised, and all with a smile on his face. Throughout the process, I also had contact with other team members who were always pleasant. Thank you!

Crew came onsite. I asked for a quote for specific work. I was given a quote for the work to which I agreed to (no other terms and conditions were given).

1) I got invoiced an extra amount for extra time that it "apparently" took to complete the work; and
2) Part of the work was unsatisfactory.

I called their customer service and complained that there was no indication given that extra effort would incur extra cost and that I was unhappy with the work. I heard from someone who indicated that the crew simply took more time to complete the work and encountered difficulties for which I should have been quoted an hourly rate. How is this my fault? I agreed to a quote which I am more than happy to pay for AS LONG AS THE WORK COMPLETED IS SATISFACTORY. Had I gotten an honest and realistic quote, I would have had the option to decline the work.

Beware. Ask questions about their definition and scope of the work, what happens if they take longer and what fees are associated with extra work.

Sadly and for the above reasons, I cannot recommend this contractor.

I like the company and they seem to have done a decent job, but I take great issue with the following: they only give you a range of dates that they are coming (apparently only certain times of year) and will in fact REFUSE to call you the day of or give you any further notice of their arrival to do the job.

This is really annoying if you for example have a dog that barks like crazy and/or napping children (and therefore need to be prepared, in advance, for people to come service the house), or are a night shift worker... among other scenarios. I had to deal with a completely exhausted child due to this ridiculous rule.

I can't fathom why the workers or SOMEONE can't take the literally 45 seconds to call beforehand for the customers who do request it (as I'm sure not all of them do).

Seems really unreasonable to me, and shows that they don't value their customer's needs - particularly those with young children and/or other unique needs. I'll be looking for a company that will provide me notice of their arrival in the future.

I have used White Shark to clean my windows at least once a year over the past 10+ years. Their customer service is excellent. The cleaners are efficient, polite, reliable and always do a good job. On the one occasion when they did damage to one of my old storm screens, they made arrangements to have it repaired promptly by a skilled repair person, without any argument. I have recommended them to neighbours and friends.