Whirlpool Canada

Replaced the electronic panel twice within 2 years. The 2nd time Whirlpool's service provider in Victoria BC that is Derek Appliances also replaced the heating element that took more than a week. In 3 days the dishwasher stopped working again because Derek's technician didn't connect the wires right. Had to wait another 4 days for him to fix his own mess.

In a month the dishwasher broke again. I contacted Whirlpool and they referred to Derek's Appliance Services again. I contacted them and dispatch told me that it was their practice to use refurbished electronic panels for repairs and they were out of them so they would be able to repair the dishwasher only in TWO WEEKS! After that I called Whirlpool again. The first rep connected me to Derek's without even warning instead of talking to me. After I called again, the 2nd rap kept me on hold more than for half an hour probably hoping I would hang up. When she realized I wouldn't she started saying nonsense about doing "intensive and massive research" and about "calling me back directly". I know that nobody will call me directly and Whirlpool is probably very well aware of their service people using old broken electronic panels in their repairs although they say they don't.

I payed $360 a month ago. Out of that month I was washing dishes by hand for at least 10 days while waiting for the service. Now I have to wait for another 2 weeks. It looks like Whirlpool and their services are more like a bunch of con artists. Never buy their appliances so you wouldn't have to deal with their service.