I purchased an Amana washing machine and it is less then a year old, whirlpool manages the service for this machine. First of all the machine sucks! I've had 2 techs and 4 service so far and again, less then a year old. The tech camp out on July 9 and was so rude I called in the same day to conplain. It's the 21st and still no follow up from whirlpool so I call in to find out that 2 of the parts are in back order. Today July 25th, I call again and now I'm being told that I have to wait another 5 business days. When asked who would follow up with me I was informed no one. They cannot tell me what my options will be and can do nothing for me. Doesn't make me want to purchase an extended warranty.
Well August 18th and still no washer or dryer now! They decided to replace my washer, made me pay 200.00 extra but at this point I don't care. Plus icing on the cake, had to buy a new dryer cause mine are stacked and they could not give me a washer that fit my existing dryer. In total spent 900+ for something that was under warrenty. Took 3 different delivery companies, 4 days off work and very rude employees who do not listen to you.
PLEASE save yourself the hasle, buy from sears, get a warrenty and never purchase from whirlpool. I wanted to escalate my issue to head office, there is no one there. It's an answering machine that hangs up on you. Read everyone's opinion of this company, and don't buy whirlpool. You'll regret it like me and now I'm over 3000.00 in the hole
- Approximate cost of services:
- $900.00