This review is for the Whirlpool Parts (http://www.whirlpoolparts.ca/POL/index). Leaving aside the stove's lack of durability, the part purchase process, which should have posed no problems, was fiasco. Five days after ordering I called to inquire about the status of the order. I was told that the order was shipped and given a track number. Later I used the track number but it returned no results. In another call a couple of days later I was told that the order was shipped but lost (!). You'd think that $29.9 paid for shipping would provide reliable courier mail, but... pparently not. The funny thing is that when I requested a refund, the agent tried to convince me to re-submit the order by saying that "if it happened once it won't necessarily happen twice”. Right; as if after not being able to use the appliance for more than a week, I’d like to test that hypothesis.
- Approximate cost of services:
- $290.00