I purchased this product in February of 2014. On the second day the sensor dry stopped working, in that the clothes would dry forever without the sensor realizing that they were dry. Both a fire hazard and waste of energy. It was fixed under warranty.
Next the timed dry feature stopped working in that there was no heat. Whirlpool tried to say first it was a low heat problem and normal and then said that it wasn't meant to work and you should use the sensor dry cycles. After many calls to Whirlpool my dryer was replaced because it could not be fixed.
Unfortunately the replacement dryer has THE EXACT SAME ISSUES. First the sensor dry stopped working. Then the timed dry stopped having any heat. Whirlpool tried to say that the timed dry feature never worked, nor was never supposed to work, which was impossible because I dried clothes using it. This problem cannot be fixed and whirlpool refuses to deal with the issue saying just to use sensor dry (which currently doesn't work also). Do not buy this dryer! It has been a headache and a huge waste of money.
- Approximate cost of services:
- $650.00