Absolutely the worst experience with this company. I purchased brand new front load washer and dryer combo in July 2013. For personal reasons I did not use the appliances until December 2013. The washing machine had a small leak at the left front which I reported to Whirlpool....It is now end of April 2014 and machine remains unusable and is in worse condition than when I first reported. The condition was made worse as a result of incompetent service technicians sent by Whirlpool. After five visits, I refused to allow the technicians to enter my premises. Apparently a senior Whirlpool representative is aware of the problem (the salesperson from the store where the product was purchased attempted to intervene on my behalf). The salesperson was told to stay out of it and that Whirlpool would handle the situation. I have yet to receive a call from the faceless, nameless Whirlpool representative and the salesperson is "not allowed" to share this information with customers. Whirlpool CANADA customer calls are routed into Tennessee and the call centre people are of no help (other than to arrange to have technicians' appointments set up for repairs). I am at my wits end and no one at Whirlpool appears to care about customers who are not satisfied or who are experiencing problems with their products. I am advising anyone I speak to/with to stay away from any and all Whirlpool products.
- Approximate cost of services:
- $1,500.00