In short one of the worst customer service I have ever dealt with .. they have no clue what they are talking about .. My whirlpool front load washer has been broken now for more than 8 weeks! I have contacted them for service and paid their supposedly "certified" technician $118 and still the washer is not repaired. They have even sent me another independent service technician to look at it. The problem seems clear and simple according to the technician , but for some reason they are not able to resolve it; mainly because they are not able to say when the parts will arrive and they keep missing date after date. I also believe that the 1st service company "Platinum" were under qualified and wrongly diagnosed the problem which caused even more delay. I have talked to many supervisors and finally asked one of them to start a prorated exchange for my 3 years old washer since it seems not clear on when the parts will arrive but he mentioned that I will have to wait for 2 more weeks on top of the 8 weeks without a washer to process the exchange. I asked him if he could keep the maintenance call open and see which will happen first, taking in consideration that they are not able to set a fixed date and it has been that long, but he refused and insisted its one or the other. It seems that i will end up buying a new washer not because mine is beyond repair but because their technicians or the parts cant make it here to Vancouver!
- Approximate cost of services:
- $120.00
- What could this company do to improve their services?
- repair the machine or replace it immediately with no further delay
- Any advice to offer fellow homeowners facing a similar project?
- if you dont get the appliance fixed by the 2nd phone call ask to process a prorated exchange right away - my mistake was that I believed them and they kept postponing me