Welda Windows & Doors

The problem is the porch enclosure salesman man: Yuri. He needs be trained more in customer service and listening skills towards his customers. I was really annoyed and very frustrated when checking my emails almost every day and all I see is emails from Yuri again and again on design changes. This is not a major renovation to our house - It is a simple porch enclosure and it should not be this difficult. Yuri clearly doesn’t listen to the customer wants/needs and only thinks his way is the best. Handling customers by overwhelming them with design changes so many times causes confusion and not to mention errors or mistakes when the job is suppose to be done. Thank you for the refund cheque of $800 for my deposit and hope you can improve on your customer service…….Dec 30: (the quote took over 2hrs) right after I signed the agreement and gave my $800 cheque for deposit he was on his way out the front door when he began telling me outside about two other changes that he could do that would improve the overall appearance. **I told him from the beginning of the meeting that I had a long shift and it was late (after 10pm) and had to go to work in the morning and I was good with what we agreed on**…….Dec 31 @ 8:10pm: Yuri suggested by email: not to divide "side" panel based on "half and a half" **I replied that I am good with what was originally planned on the agreement and I am interested in stain silver door handles**……..Jan 4: Yuri came to my house to show me the colours samples and I agreed on the sandalwood colour, also reminded him about the satin silver handles. He began telling me again about the changes ideas he had for the side panel **after I told him Dec 31 that I wasn’t interested**…….Jan 11: Yuri sends me a email on recommending the sandalwood handles instead of the satin silver handles.** I told him that I am good with the silver handles as I told him before on Dec 31**……..Jan 19 @ 4:20pm: Yuri sends me a email on changes to the transom for the front of the enclosure and which "direction" I would like the venting transom to be open. ** I replied: It’s getting a bit confusing with all these changes offered; I updated the sketch and sent it to him….@ 9:51pm: Yuri reply and basically is telling me to leave absolutely everything based on our initial agreement and it would be the right way to go** At this point I am very frustrated and only reply with “ok thank you****showing my wife these emails: she is frustrated and really annoyed**………Jan 21 @ 8:07am: (a little unsure about this whole thing) I email Yuri about a install date of Feb 21 however later that day after discussing with my wife about all these crazy unnecessary changes, I become really frustrated and change my mind and email him @ 6:51pm stating that I am not interested in the install and want my $800 deposit back and not to step foot on my property **cc Welda Windows**……….Jan 22 @ 11:29am: Yuri sends another prolonged email and stating that he would assign his experience installer.** I stated Jan 21 that I wasn’t interested and wanted a refund**@ 1:23pm: my wife sends out a email stating that we are cancelling the porch enclosure project and want a refund of our $800 deposit and I sent a email stating “if Yuri or any of Welda Windows employees step foot on our property that the police would be contacted and trespassing charges would be laid”. ** cc Welda Windows**@ 2:11pm: Mercedes from Welda Windows replies by email and apologizes and says that they would mail out our refund of $800………. Jan 29: I receive the refund cheque of $800……Jan 30: I receive another prolonged email from Yuri stating “he would like to make sure no mistake will be done and your project related to building porch enclosure will be a successful one”. I reply and cc Welda Windows “I am unsure what the problem is with Yuri emailing my wife and I below but we are not getting anything done so Yuri STOP WITH THE EMAILS or I am contacting the police and harassment charges will be laid".