I bought a bedroom furniture set from Welco two years ago. Apparently it came from a Canadian company that exclusively deals through them. King size storage bed, night tables, and dresser. Had all three customized to suit my needs. The initial shopping experience was amazing. Loved the designs and the ability to customize, along with the service in the store from Amer and Bobby Delivery however is where everything went downhill. First of all it was a month late due to "manufacturing issues". Then, every single item was damaged during delivery, and my floors scratched while the delivery crew was SLIDING the furniture into my bedroom rather than lifting it. It took weeks to get someone to come out and fix what he could. Emails to Bobby were ignored and phone calls not returned. I had to go back into the store a few times to get them to address my issues and call their repair person while I stood there watching and waiting to ensure it got done. Now most of it was repaired (Except for an 8 inch crack in one piece that happened during manufacturing, which would require a panel replacement they did not do as it was cosmetic, not functional) but the fact is the damage remains. Melting wax over a gouge does not permanently fix the gouge. Two years later and the chips and scratches far too easily build up. Have to be super careful with the vacuum around it for example, or there is another chip in the finish. The quality is really abysmal, which is too bad because the design is gorgeous. I must say I am disappointed, because Welco from a design perspective is the furniture store that best matches my tastes. Just the quality will prevent me from going back.
- Approximate cost of services:
- $2,500.00