Have been a customer for several years and have always found the owner kevin mahoney to be intimidating and more anxious to sell more of his products rather than try to work with the complaint. ie have poor lawn and every product he tries to sell does not improve the lawn ; things reached a head and he came out and told me I need his bags of soil as a solution. Tried also to sell me soil for beds (4 of them) I told him enough goodbye. Had 2 other lawn contractors to see garden and both said to deep water grass up to 1/2 inch per week and keep grass longer to encourage stronger roots. In all our years with his company never has this been suggested only buying more products. I too have been threatened with collections and a fine .
- Approximate cost of services:
- $25,000.00
- Company Response
This client's home is located in south Burlington and her property is heavily treed with sandy soil. When she complained I responded promptly and tried to satisfy her needs. Her lawn desperately needed new soil as she has not done this for at least 6 to 7 years, she needed minimum 3 yards of soil. I offered to give her two and charge her for one, I even told her that I would send my men back to manually cultivate her crabgrass as our hands have been tied due to pesticide bans. When I go on a service call to a client's home to see what the problem is and recommend treatment to resolve their issues, sometimes I have to charge and sometimes I do not depending on the issues. As far as her two other contractors' comments about deep watering the lawn to revive it, if you deep water a lawn that is 90% sand based soil this will not help, the sand will not hold any water at all. We are sorry you were unhappy with our services.