Hired Weed Man for 1 season lawn care and weed treatment, offered through their door-to-door offer of excelent customer service and guaranteed weed removal (they said they would come as many times as it takes to get rid of them). After the initial treatment ended up being very erratic and left some large areas of grass burned (had to replace the sod completely later), but at the same time skipping completely some large (40cm tall) and easy to treat weeds. Repeated treatment was useless and repeated calls to address the problem were always met with customer service and even manager's promises that they will take care of it to our satisfaction, but then repeatedly doing nothing. At that time I also caught the "continuous service" clause in their contract, which was never brought up by the sales person to me, even though I specifically asked for only 1 season of treatment. So, I canceled the contract formally (they sent a partial refund, though not matching the number of applications performed by them) and asked them to neever come back and to never call us again to offer services. Sadly, they kept calling after that many times. Very dissapointing quality of work and service overall.
- Approximate cost of services:
- $250.00
- Company Response
I am sorry to hear that your experience with Weed Man was disappointing. I am unable to locate your account to address your concerns in an informed manner and would ask that you call or email my office so I can address these concerns. Weed Man offers in writing unlimited reapplications of all of our services to attain the results that both we and our customers would be proud of. If this result was not achieved than I apologize as the usually results suggest a much better outcome for my customers. If my office is still contacting you please provide me with your account information so I can resolve this concern immediately.
Steve Stronge
Customer Service Manager