BUYER BEWARE!!! NEVER BUY FROM WALIA!!
I bought a 9 piece bedroom set and much to our surprise the furniture was delivered by competent delivery workers even though it was much later in the day than expected.
Upon delivery the delivery man did tell me they weren't responsible for any damages that occur while taking it off the truck and taking it in my home. That alone raised my antennas!
Upon inspection the handles on the drawers were different colours and one drawer was damaged. (minor problems compared to some). We were able to take the handles to the Whitby store and exchange them with the floor model but the drawer is yet to be resolved.
Over the last 2 months we have made many attempts to speak to customer service and get satisifaction. Here are some of the statements that were made by customer service:
1. It's on the truck!! (5 times)
2. The replacement drawer needed sanding because it would not fit into the dresser. It was currently in the shop for sanding.
3. Supervisor Sam was looking into it but the following week he was not working there any longer!
4. Nameshi was apparently too busy to answer the call according to some new supervisor! He asked if we could call back later. When later came...no one answered the telephone and the message machine was full!! (I'm sure it wasn't full with happy customer comments).