Terrible experience! I shopped in a crowded store on two occasions. I tried with my stroller and my car seat alone and could not properly maneuver in the store with either- very frustrating. This also means that people in wheelchairs would experience the same issues! Secondly, they have the WORST RETURN POLICY OF ANY STORE THAT I HAVE EVER EXPERIENCED! They make you provide ID to make a purchase on your personal account yet without a receipt, will not allow you to return the item that is on your account, linked to your payment method, that matches your ID! We even had the same cashier as with the purchase! Firstly, it is intrusive to ask for ID and secondly it is very poor service to make it so difficult to return items (store credit ONLY within 14 days and ONLY IF you have the receipt). We will be sharing this information as much as possible to caution shoppers before they make the mistake of shopping at Urban Barn!
- Approximate cost of services:
- $200.00