We ordered a 'custom' sofa bed and paid for their delivery service. We felt the couch in the store was low so we opted for the taller legs. We specifically asked if this would affect the bed and were assured that the piece was custom and it would be accounted for in the build.
After their delivery service dented our walls and scraped our door frame we setup the couch to discover the bed looked like a crafmatic adjustable bed with over a 25 degree incline. For 4 weeks we went back and forth with their 'customer service' having to hound them for any response at all. Their first response was that this is 'suppose' to be there. We sent pictures in as it was nowhere near the version in the store. Their new solution? Install shorter legs. The same legs we didn't want as it has the couch sit so low... No apology or recognition.of their incompetence. Won't allow us to return or exchange the couch unless we pay a 30% penalty for their error and return the couch ourselves.
We have since checked on line and found this company has a long history of similar cases and have been sued multiple times.
For $4000 you have so many better options. Stay away from here.
- Approximate cost of services:
- $400.00