I bought a sofa and it was delivered as promised in 3 weeks, but when the delivery guys tried to install the legs, one of them couldn't be installed. Guys promised that someone will contact me the same day later and the sofa will be replaced. After a week of waiting and no one still contacted me I went back to the store. I showed a delivery paper with description of a problem and was told that it never happens, usually they are very good and etc. Then I got a call and asked to send them a picture. What picture? You cannot see the problem on a bottom of the sofa and it's inside. But I sent the picture of a bended sofa leg. After another 2 days I found out that the person who was helping me thought that the problem was with the leg, another girl in a store took care of that. Then I got a call that either they can fix the sofa or replace it. I said I don't mind it to be fixed. Again I was promised that someone will contact me in the next 2 days and it will be fixed. So now it has been almost 4 weeks since the sofa was delivered, but we still cannot sit on it.
- Approximate cost of services:
- $2,250.00