I had a problem with my Thermador oven. I was able to diagnose the fault with information from the internet. I called Unionville Appliance and described the symptoms. They indicated that due to the size of the wall mounted oven, they would have to send out 2 people with a callout charge of $149. The two people who came were very courteous. They were unable to remove the oven from the wall as some trim had to be removed. However, after checking the symptoms, they had the same diagnosis, a probable fault with the sail switch. They said they would order the part and come back to complete the repair and asked me to remove the trim before their next visit. The callout charge would include subsequent visits. I was informed I would only be charged for the part and a standard fee for the installation of the part. Unionville Appliance called back 2 days later and said the wait time for the part was six weeks as there were none in stock in all of North America. I managed to source and purchase the part from an online retailer, and I received it 2 days later. I called Unionville Appliance and informed them that I had the part, but they refused to install it as they didn't supply it and could not provide a warranty for it. I did not need a warranty on the part, I just wanted it installed. The part was an official part from Bosch, the makers of Thermador. They reiterated that it would take 6 weeks to get the part and refused to refund any part of the initial callout fee. Unionville Appliance could have simply said that they make part of their profit from marking up the price of the part and I would have been happy to pay an additional amount. I just did not want to wait 6 weeks for my oven to be repaired.
- Approximate cost of services:
- $169.00