After having received excellent service by our salesperson in selling us our lighting fixtures which we paid almost $7000, we were very very disappointed, actually angry, to find that all fixtures had been received with some defect or another. After many phone calls, emails and discussions, we thought that there would have been some sort of attempt by the manager to help us out in trying to make our situation better. Boy were we wrong. Thought the solution to our problem would be offering a $100 discount on the defected $7000 lighting fixtures. Union Lighting should be ashamed of themselves for having a manager who makes a situation worse instead of trying to rectify it. Manager simply walked away when we told him he had the nerve to offend a customer in such a way after the amount of money we spent and having received defective items. Will never shop there again (as we have at least another 10 fixtures required for our home and another 10 to buy for our business). Their loss! Would never recommend them to family or friends.
- Approximate cost of services:
- $7,000.00
- What could this company do to improve their services?
- Any advice to offer fellow homeowners facing a similar project?