Two Small Men With Big Hearts

My Wife and I hired this company for what should have been a small, easy and short move since we were only moving a few blocks. Things started out bad and got worse as the day went on.

The first problem occurred when the movers were late. When they were about 30 mins late I called their office to see where they were and discovered that they had gone to the wrong address. When they were over an hour late I called again to discover that they were on their way but lost. I had to give the driver turn by turn directions to find our place while on the phone with them. In the end, they were three hours late.

Things continued to get worse from there. We should have known that we had hired the wrong company once they arrived because they offered to write up a "fake" bill. Our moving costs were going to be reimbursed by a real estate agent whose error resulted in us having to move twice within one month. The movers offered to take our payment in cash, write up the bill for a fictional amount and split any profits with us.

We were both busy on the day of the move because we are teachers and the new semester had just started so we were not able to watch everything they did. One of the movers admitted to damaging our kitchen chairs when a dog "attacked" him on the elevator and assured us that they would be fixed. We just needed to call their office and they would come and pick up the chairs to fix them. If we didn't like the repair job, we were told we would be compensated for their cost.

Once our furiture was moved into the new place and the movers had left we started to notice some problems. There were many pieces of furiture that were damaged. There were even marks that appeared to be from the straps they used to hold the furniture in, as if they did not use any blankets at all. It seemed that they were not in the least bit careful with any furniture that was not real wood since their insurance would not cover such items. Not only was much of our furniture damaged but we also noticed that a couple of valuable items seemed to "dissapear" in the move.

We then attempted to file a claim for the damaged and missing items. We first tried to use their online claim system but they mysteriously failed to receive our claim. We then printed their form, filled it our and mailed it to them with photos of the damage. The whole package was returned to us marked "return to sender, wrong address" despite the fact that the address on the envelope perfectly matched the address of their head office. We then submitted the form by hand, in person.

A few weeks after dropping off our claim we recieved a letter in the mail stating that we not recieve any compensation. Firstly, they claimed that we had no evidence of the theft so they would not recognize that part of the claim. Secondly, they would not cover any furniture that was not real wood even though the movers were clearly careless. Finally, they would not even cover the chairs that we were assured would be fixed and that were real wood.

Our advice to anyone looking for a mover is to never go anywhere near this company!