Tubs The Ultimate Bathroom Store

My wife and I went into to TUBS location on Woodbine in Markham, looking to finish off our bathroom reno with a couple of small fixtures. After selecting two robe hooks and a toilet paper holder, with assistance from one of a sales ladies, we purchased them. After paying, we noticed that the prices on the invoice were not the same as the prices on display. When questioned, she indicated that prices had increased. We indicated that we wanted the price as displayed, as it was not our problem that their systems did not reflect the displayed price. After giving us some excuse that the prices on display were supposed to have been blacked out, we indicated that we either wanted the display price or we all returning the entire purchase. She "explained" the situation to the "manager" of the store (who was sitting there the entire time), and they went off for 10 minutes to look at the display price. When the sales lady returned, she offered a price below the invoice price, but higher than the display price. We immediately cancelled the entire order. The manager was conveniently no-where to be found after that.

In the end, it wasn't a lot of money, but it was the principle of the thing. That fact that this dragged out for a good 15 minutes was bad enough, but having the manager right there and not do the right thing to keep a customer happy was incomprehensible. Extremely POOR customer service, and I have to question the authenticity of it all as it smelled of a shady operation. If you go there, watch your bill very closely.