Trugreen Lawncare

What an absolutely horrible company! No wonder they have terrible ratings and reviews! We had a sales rep named Dan come to our door from TruGreen offering us lawn care service (spraying weeds and putting down fertilizer). We told Dan we did not want a package but were interested in having them come out one time. He said that was fine and if we were happy with the service, we could call to enroll in a package. They came out one time (did not schedule an appointment with us) and left us a bill for $52 at our front door. A month later, we noticed another bill at our door, however, this time it was for $118. The bill stated "sorry we missed you". My husband and I were both home and our car was even in the driveway! We called customer service immediately and was told that they had been to our house 3 times now. We told the lady (Adelaide) we did not consent to a package and did not even know that someone had been to our house another time, as there was no bill or lawn sign left. We said if we had known they came again we would have called earlier to discuss this matter. This was also very concerning to us, since their receipts even say to not remove lawn signs for 48 hours and not walk on the grass until it is dry. However, we did not even know anyone came! Adelaide kept telling us that the company does not offer a one time lawn maintenance package and that we signed up for a seasonal package with 5 visits. We kept telling her that we never signed up for it and wanted to speak with a manager. She told us that a manager would call us back in 2 weeks as all the managers were out of the office. We said that's completely unacceptable and we refuse to pay this bill since we did not consent to this package. She finally agreed to cancel our account but said she cannot do anything about the outstanding balance and we would just have to wait to hear back from a manager. What a horrible and disgusting company, and just like a ton of other reviewers posted, our grass is also dead and burnt now!