Total Tech oakville Do NOT Hire
10 yrs. ago had walk in stairs installed and new liner and new concrete around inground pool. It was a terrible job. Second year liner had wrinkles in it and they would do nothing about it. I was to get a hand rail for my walk in stairs and still waiting. Had to fight with them to put back the diving board that was already there. Told at the beginning they would put it there and then when the concrete was poured they changed their mind and said it was illegal--then after freaking out on them they put the diving board back. Called many times about the hand railing was even told it was there at the shop but never saw it--pretty sure I paid for it.
Again another company who has one or two qualified people and the rest are college kids who are unsuprised and left to do a job on their own and don't know what they are doing and could care less.
Please do not give this company a penny of your money!~!
Go to Ulimate Pool in Oakville just the next block from Total Tech\
I have been using these 2 brothers now and they are great. Very much into customer service. As a customer I want that.
- Approximate cost of services:
- $10,000.00
- Company Response
It is very hard to respond to a concern from 10 years ago.
Total Tech Pools and our employees strive to provide the highest level of customer service and we always honour our commitments. In addition to our high level of in store service, we have many avenues for our customers to take with regards to problem resolution. We have been an A+ Member of the Better Business Bureau for many years and we are also a member of the Pool and Hot Tub Council of Canada. Both of these organizations have an avenue for customers to submit any concerns and they will provide 3rd party resolution. Neither of these groups have been contacted with regards to this matter.
Total Tech Pools has been providing quality products and services for 20 years. We receive countless awards to recognize our commitment to our customers and the industry we are a part of. Most recently we won the award for Oakville Small Business of the Year 2009 at the Oakville Award for Business Excellence and two awards from the 2010 Oakville Beaver’s Reader Choice awards including Diamond Pool Company and Platinum in Pool Service Company.
The claims about our staff are completely false. We have several year round, full time staff members. Like many seasonal companies, college students do get hired to supplement our experienced staff members.
If you have any questions, comments or concerns then please contact me to discuss. Thank you - Terry Jepson Total Tech Pools Manager