Total Kitchen Refacing

Kitchen & Bathroom - Cabinets & Design
Newmarket ON L3Y
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Reviews for Total Kitchen Refacing

Average customer rating:
6.6 10 (19 reviews)

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boris in Toronto
boris in Toronto
1 review Toronto, ON
0/10

kitchen refacing

start from the beginning the job was done terrible the cabinets done wrong size asked the installer not to install the cabinets the answer was i'm only installer the counter top the cut off for sink to big and was filled this silicon.after many complains to the company and the home depot the answer was the manager on vacation nobody to make decision for 3 weeks installation was done in jun now aug still in negotiation with the company to finish the job properly and for this price for 20 doors to pay 7000$ you can get a new kitchen never will recommend this company or home depot to some body

Approximate cost of services:
$9,000.00
1 of 1 people found this review helpful.
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Company Response

Dear Boris
i am troubled to hear your review of our company and your experience with us. Our goal is to provide good customer service at all times. My team has worked hard to address your requests and have made many accommodations to help satisfy your concerns. Your contract price was $8000 and it included full cabinet refacing, new doors drawer fronts, hinges and handles, several new cabinets, a quartz counter top, plumbing etc. This was a full service install. The pictures i have seen show a good quality installation and i am unaware of any major deficiencies remaining. You have requested an independent reveille of the job and i encourage you to have that done. I am confident that they will find the work performed in your home in keeping with industry standards and quality.

Private User
Private User
Private User reviews Newmarket, ON
0/10

Kitchen cabinets -HUGE disappointment!

I had a representative , who I thought was Home Depot come to my place to provide me a quote on Refacing the cabinets. I chose to proceed with it, and was advise d there was a delay in having the job done, because they were busy. I was asked for a deposit of $2200. They were quick to take the money, but when I canceled the service 3 days in, I have been calling NON-STOP to get my money back. I was assured during my last 3 calls, that a credit was going to be processed, and we are 2 days shy of reaching ONE of me dealing with this. This has been the WORST customer service I received from a company. I will never TRUST or recommend them.

Approximate cost of services:
$2,200.00
1 of 1 people found this review helpful.
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Company Response

Dear Customer
I am unable to verify any of your claims due to the fact that there is no customer name to reference to. As a private user i cannot verify you are an actual customer of ours. With that said, Total Kitchen Refacing and the Home Depot are dedicated to providing Professional and quality service at all times. If you would like to reach out to our office to review your concerns and provide us with the customer name we would be happy to review.

sonaly in Toronto
sonaly in Toronto
1 review Toronto, ON
10/10

Kitchen Refacing

We did our kitchen refacing through Home Depot and the sales person Raymond visited us three times and was extremely patent each time I changed the color. It took couple of weeks to start on the job and Alen the installer completed the entire job in less than two days keeping to the highest level of expectation. A perfect job done very professional and I would highly recommend this company to anyone looking to reface their kitchen. Thanks TKR.

Approximate cost of services:
$6,800.00
What could this company do to improve their services?
Any advice to offer fellow homeowners facing a similar project?
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Matt Aitken in Newmarket
Matt Aitken in Newmarket
1 review Toronto, ON
10/10

Cabinet Refacing

We went to the Home Depot to have our kitchen refaced. There contractor Total Kitchen Refacing, did the work and we are very happy. The kitchen looks amazing and we are very happy. The installer (Evan) they send was amazing. I would recommend this service to anyone looking for a kitchen renovation.

Approximate cost of services:
$8,500.00
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Disappointed in Toronto
Disappointed in Toronto
1 review Toronto, ON
1/10

Terrible - Cabinet refacing and custom pantry

Hired TK Refacing to update our existing cabinets and install custom pantry. As similar reviews hinted at, after the initial consultation everything went downhill. What was quoted taking 2 days took 2 months to complete.
From providing the wrong handles, sending the incomplete materials, it was one problem after another. Only half the drawers had soft-close hinges after installation. The custom pantry wasn't levelled making the counter installation unnecessarily difficult. To top it off, we were charged the full amount without authorization with only half the job finished. But all these mistakes don't compare to the worst part of our experience: the customer "service". Whether dealing with the receptionist or owner, there was no courtesy, accountability or value added. Giving 1 star to the friendly installer. Home Depot should reconsider their partnership.

Approximate cost of services:
$4,000.00
2 of 2 people found this review helpful.
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Company Response

I do not recognize this customer name or the issues they have stated. We endeavor to provide good customer service at all times. Billing cannot be completed until the completion certificate is signed by the customer.......
If you would like to reach back out to us and provide me with your name and contract information i would be happy to address your concerns.

zoria sheppard from Etobicoke
zoria sheppard from Etobicoke
3 reviews Etobicoke, ON
10/10

Refacing kitchen cabinets

I just had my kitchen refaced in a very timely fashion. Bob Harrington of TKR did a superb job! He took time in measuring everything to make sure it was exactly as it should be. I ended up with TKR through Home Depot and purchased Nubold doors and they were of excellent quality. Have seen a lot of horror stories mainly in the U.S. re Home Depot but I can't give them anything other than A plus. Would recommend both companies highly if thinking of doing refacing.

Approximate cost of services:
$5,000.00
1 of 1 people found this review helpful.
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Mathew from Richmond Hill
Mathew from Richmond Hill
10 reviews Richmond Hill, ON
1/10

Kitchen Renovation

Went to Home Depot to have our kitchen renovated and cabinets refaced. TKR was their prescribed contractor. Initial discussions and measurements went well...after which everything started to go downhill. Prior to work starting we requested for a copy of the contract (details of work to be done) as per our discussion, this was never provided. Counter top was removed even before the replacement was measured, despite coming in and measuring the cabinets twice, TKR did not notice the old cabinets were the "framed" type...hinges used were not suitable to the frames (originals were fine but were worn out), we complained about it and were told there was nothing they could do. The whole project took more than 3 months and is still not complete (pending refund for a pull out garbage that was way below specs). They never call back when we leave messages on their voice mails, we had to go to Home Depot and complain before someone got back to us. The only saving grace was their subcontractors who did the counter top and backsplash. I will never use them or Home Depot again....would rather find a smaller company that pays attention to your needs. For those contemplating on going to Home Depot, make sure you don't pay them in advance and likewise ensure TKR gives you a detailed list of the work to be done. Overall, it was one of the worst deals and company that I have ever encountered.

Approximate cost of services:
$16,000.00
2 of 2 people found this review helpful.
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John in Playter Estates
John in Playter Estates
22 reviews Toronto, ON
9/10

Kitchen refacing: cupbaords, drawers, counter, wall tiles.

We chose refacing with some concerns but our cabinets, plumbing and electrical were sound and the layout functional, so we chanced on TKR. We had some struggles getting the right products and had to change styles twice. The quality of the products (Newbold) and the workmanship was excellent. The craftsmen were terrific and they work through some tricky issues: glass tiles, grout colour issues, some odd doors. Final result is spectacular and one-third the cost of a new kitchen.

Approximate cost of services:
$8,500.00
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Cathy T.
Cathy T.
3 reviews Etobicoke, ON
10/10

Renovation of Kitch

I had decided to reface by kitchen cupboards. I went to Home Depot and noticed that the before was what I had and i really liked the after. I setup an appt with Home Depot and they sent me Total Kitchen Refacing. From the initial setup to the last person who did the back splash. They were all professional, curtious and extremely informative. I thought a job of this size would take weeks to do. With the exception of the backsplash which we had rescheduled for a later date. The entire kitchen was done in 3 days. We were extremely impressed. We have had so many compliments on our new kitchen and would totally recommend Total Kitchen for any of our Friends and Family.

Thank you

Approximate cost of services:
$0.00
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