Went to Home Depot to have our kitchen renovated and cabinets refaced. TKR was their prescribed contractor. Initial discussions and measurements went well...after which everything started to go downhill. Prior to work starting we requested for a copy of the contract (details of work to be done) as per our discussion, this was never provided. Counter top was removed even before the replacement was measured, despite coming in and measuring the cabinets twice, TKR did not notice the old cabinets were the "framed" type...hinges used were not suitable to the frames (originals were fine but were worn out), we complained about it and were told there was nothing they could do. The whole project took more than 3 months and is still not complete (pending refund for a pull out garbage that was way below specs). They never call back when we leave messages on their voice mails, we had to go to Home Depot and complain before someone got back to us. The only saving grace was their subcontractors who did the counter top and backsplash. I will never use them or Home Depot again....would rather find a smaller company that pays attention to your needs. For those contemplating on going to Home Depot, make sure you don't pay them in advance and likewise ensure TKR gives you a detailed list of the work to be done. Overall, it was one of the worst deals and company that I have ever encountered.
- Approximate cost of services:
- $16,000.00