My washer started leaking shortly after purchase. I was lucky enough to get a technician within 2 days. He was super nice and professional (although he was a little late due the holiday season which is understandable), and found the problem quickly - a part that needs to be replaced. The replacement took 3 business days to arrive and I couldn't get an appointment on the same day (friday) unfortunately.
Called Monday and left a voicemail. A lady called me back very shortly and asked me if I want an appointment Wednesday. I told her I was hoping something earlier. She told me she'll call me back. Within 5 min, she called back and ask me if I'd be ok for today since there was a cancellation. I accepted without a hesitation.
The second technical was also nice and professional and installed the replacement within 10min.
Everything worked out so well and beyond my expectations.
- Approximate cost of services:
- $0.00