I called Toronto Appliance Repair in November 2009 as my dishwasher wasn't filling. They sent out a repairman who diagnosed the problem as the water intake hose. Since he didn't have a replacement on hand, he reversed the direction of this hose and this allowed water to flow. he wasn't sure how this would 'hold up' so he wrote on my work order that the hose would have to be replaced if any further problems. He said they would waive the service call ($78) if they had to return.
I called today as the dishwasher isn't getting the dishes clean. yes, it's 4 months after the fact but we don't use it that often and I had to be sure this was a real situation. I spoke with the Service Mgr, Chris who refused to honour this agreement. He said he could 'guarantee' it wasn't the intake hose yet he questioned me "what does this mean, he reversed the hose?". I said, just come and replace the hose, I'll pay parts and labour and it in fact this DOESN'T fix the issue, I'll call them yet again to diagnose the issue. He refused. So I have not called Aubrey's Appliance Repair as it is well reviewed here and I"m sure I will get satisfaction.
- Approximate cost of services:
- $200.00
- What could this company do to improve their services?
- They could honour their agreements.
- Any advice to offer fellow homeowners facing a similar project?
- Don't let them take a short cut and clearly don't let too mauch time pass before recalling them.