I would never hire this company to fix any appliance. They came to my house more than 10 times to try and fix the problem and it was never fixed. The last time they came the said it was actually my freezer that was the issue, not the fridge (same appliance) and wanted to charge me as a new issue. If they were not able to fix the problem they should have told me to just buy a new fridge, not continue to charge for parts that do not solve the issue.
- Approximate cost of services:
- $550.00
- Company Response
Customer called on Nov 22, 2010 complaining that their fridge is not working. TAS sends a tech on Nov 25, 2010 to diagnosed problem. We came back on Dec 20, 2010 with parts and completed service call. Towards the end of February customer called back complaining that his fridge is freezing food. We send tech again at no charge for service call and diagnosed that control board was needed. This is Samsung refrigerator and we had to wait few weeks before we received part. After we received it and replaced we found that new part was defective so we had to reorder same part again. After speaking to manufacturer we finally received correct part and replaced it (March 18, 2010). Customer was notified all along of all actions that we were taking to solve this issue. We believe that customer was also contacting Samsung to speed up process to receive part. On May 18, 2010 customer calls us to complain that his freezer is not freezing now so we send TAS tech AT NO CHARGE again to check the problem. This time evaporator fan motor has stopped working. We gave customer estimate on part only, we did not wanted to charge for labour or service call. Customer did not call back therefore we close file. This customer had multiple issues with refrigerator and TAS was trying to help but customer had enough of calling for service every 2-3 months and having different issues so after having last free visit he decided to buy new fridge. Problem with lemon fridge is being extended on to TAS as bed servicer. This review should be sent to Samsung site for supplying defective parts.