We moved into a new house with a washer that was just over one year old. With a new baby on the way within days, we needed the washer to work! Long story short, the washer was so loud, it was obvious there was a problem. We called and a technician came out within days, diagnosed the problem quickly and ordered the parts. Within two weeks, they were back and spent all afternoon fixing our washer. The repair people were courteous and professional, and respected our home. In terms of repair, we couldn't be happier and will call again. However, the hygiene of the repair people was not great - our house smelled with their body odor and I had to open all the windows while they were there and for several hours after. That is my only complaint.
- Approximate cost of services:
- $500.00
- Company Response
Thank you for your review. We are happy that you liked our service and professionalism. In regards of hygiene I can’t comment as we don’t know who you are. Please contact TAS so we can find you in our system and we can find out who and when attended your house. At this point we can only say that all our techs wearing nice and clean TAS uniforms. They all have uniforms replacements for every day of a week. Hygiene is very important for TAS. We haven’t got anyone making such a statement about hygiene. We thought that we are a hard working personnel that does most of the time physical work therefore technician always will have some kind of body odor. We apologies that you did not like it but we can’t take shower after each service call.