I purchased Torlys Hardwood floors, based on the recommendation that this was a 'reputable' company which provided solid after sales support - at least this is what the initial salesman told us.
The flooring was installed a few months after purchase as we had to wait for other renovations to take place. Once down, we noticed that there were certain planks with a discoloration. When I contacted Torlys, I dealt with a Territory Manager and her manager. I was told at first that she would help me, only later to have her renege on her promise, instead saying that her decision had been "overridden" and that now I would have to go back to the salespeople, submit to their onerous checking processes, and basically showing no issues with having gone back on what they originally promised.
I then got "questioned" on my motivation for putting through this claim, and basically told that they were suspicious with me disputing a few planks. I could not believe it - I had paid thousands over a couple of orders and was I really going to be putting myself through the tremendous heartache and pain and time wasting of dealing with Torlys and their dealers because I had nothing better to do?!
This is a company which is wholly disappointing in its obvious contempt for its clients, and its ability to stand behind its products, or keep their promises. Do they even know what the world professionalism sounds like?
I would not recommend Torlys for anyone looking for quality flooring products, and who want a company that actually will stand by their after sales service and keep their word.
Worst company I've dealt with by far.
- Approximate cost of services:
- $5,000.00