Product received damaged, company refused to replace
Floor Retailers review in
Barrie
I ordered Torly's flooring through a Barrie supplier. The product was still on the skid when I went to pick it up and I could see that a corner had been damaged. I refused to accept the damaged portion of the product. Later that day I received a call from the supplier stating that the manufacturer (Torly's) advised that I should use the damaged product for end-cuts. I responded that I payed full price and expected undamaged material. One week later I received another call from the supplier stating that Torlys would not budge, I will have to use the damaged material. I wish I had checked them out on this site prior to ordering!
- Approximate cost of services:
- $2,500.00
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